Short answer: Check the outer packaging first, compare the contents with the invoice, inspect seals and product condition, record batch details and photograph anything that looks wrong before touching it. If a delivery is damaged, do not sell the affected product and report it to your supplier in writing with photos.
Receiving is where small problems are cheap to solve and large ones are born. A consistent routine protects your stock, your customers and your claims.
What is the receiving routine step by step?
- Inspect the outer packaging before opening: crushed corners, wet patches, torn tape.
- Note anything unusual on the carrier's paperwork while the courier is still there, where that is possible.
- Open and compare with the invoice: references, languages, editions and quantities.
- Check each product: seal condition, folds, seams and corners.
- Record batch details and file them with the invoice.
- Photograph anything that does not match before moving it.
- Shelve only what is checked and keep doubtful items apart.
What do you look for on sealed product?
Look at the shrink-wrap, the seams and the overall condition against known-genuine product from the same edition. Resealing cannot always be detected at the counter, which is why supplier choice matters. The method is in how to avoid fake Pokémon cards in your store and how to spot fake Japanese Pokémon cards.
What do you do with a damaged delivery?
Stop, keep the packaging, photograph the product and the box from several sides, and write to your supplier using their claims process. Say what you ordered, what arrived and attach the photos. A clear, calm message usually gets a clearer answer. Terms for claims differ by supplier and carrier, so ask about them before your first order; our questions to ask a supplier are in the comparison.
How does receiving connect to stock control?
What passes your check enters your sheet: product, quantity, source and date. From there you can manage rotation and avoid dead stock, as explained in how to manage sealed Pokémon stock.
What should you tell the team?
Write the routine on one page and keep it at the receiving table. A new employee should be able to follow it without asking.
Where does TCG Bestia come in?
We supply Japanese, Korean and Chinese Pokémon, plus One Piece and Dragon Ball in Japanese, to businesses with a verified B2B account, and we issue intra-community invoices. If you want a supplier that documents what it sends, see the wholesale page or contact us.
